Frequently Asked Questions
1. What is Sidekick Sitters?
Sidekick Sitters is a locally owned and operated babysitting agency located in Honolulu, Hawai'i. As an babysitting agency, we connect families with qualified babysitters.
2. How does Sidekick Sitters work?
Parents submit a request with the agency by providing their booking details which include the following but not limited to: hotel/private residence address, booking dates and times of each booking date, the number of children that will need to be cared for, and details regarding the children (allergies, special instructions, routines, etc.)
Following, the agency will confirm the booking request. Once a babysitter is confirmed, the booking will be confirmed along with the details of the babysitter that is chosen.
3. Why should I use Sidekick Sitters?
Sidekick Sitters is very proud of the quality babysitters that make up the team. We are confident in our referral service and can guarantee our service is unmatched. To be a part of the team, all babysitters must go through an extensive process and will not be referred until that process has been successfully completed.
Babysitters will arrive on time, ensure that any instructions, routines, allergies and such are discussed; they will always have an ID, ensure that safety is of priority at all times and they will provide games, arts & crafts, age appropriate activities!
4. Will I get the same babysitter every time?
The goal is to assign the same babysitter for the entire booking, however, we will notify you if two babysitters are needed to fulfill the booking request.
5. Can I find out more about my babysitter in advance?
You will receive information on your babysitter once your booking is confirmed. If there is further questions you may have about your babysitter you may contact the agency or the babysitter directly.
6. How does payment work?
You will pay via credit card prior to the first day of the booking. We will email you a detailed receipt of the days and hours you booked. The agency is responsible for paying the babysitter.
7. How does Sidekick Sitters screen their babysitters?
We have a very detailed process by which we screen the babysitters whom we refer. Unlike other agencies, no babysitter is referred by Sidekick Sitters until the screening process has been successfully completed.
Surprisingly, the state of Hawai'i has no required standards for temporary child care, so to give parents a peace of mind and ensure premier childcare services, Sidekick Sitters has developed its own standards, which are unmatched by any other agency. Sidekick Sitters requires all babysitters to meet such strict requirements listed below:
- Both CPR & First Aid Certified
- Phone & In-Person Interview
- Scenario Course
8. Why should I use a babysitting agency?
Unfortunately the State of Hawaii has no required standards for temporary childcare. Sidekick Sitters have spent the hours screening and vetting babysitter candidates, to ensure your experience with a babysitter is of high-quality and a perfect fit for your family.
By using Sidekick Sitters, you know that you are being referred to a high quality babysitter that ensures the safety of the children is ALWAYS the top priority! In addition, they provides games, arts & crafts, age appropriate activities and always keen for an adventure exploring the outdoors!
9. What is the cancellation policy?
We do not offer any refund if the cancellation occurs within 48 hours of the reservation start time.
We offer a full refund and modifications of the reservation if made outside of the 48 hours of the reservation start time.
10. What if I need to change the time of reservation or we are running late?
We value our babysitters time and our babysitters understand the need to be flexible. All changes to any reservation must be made with the agency. If you are running late, the babysitter will still be paid for the original start time of the reservation.
11. What if we don't use all the hours we booked? Can they be used another day? Can we get a refund?
We do not refund for any hours not used and hours cannot be used or saved for another date. We value our babysitters time and we promise to compensate them for the hours they have committed to.
13. We have an international cellphone, how can I keep in touch with the babysitter while we are away?
[Only iPhone Users]: If you and the babysitter have an iPhone, iMessage is a great way to keep in touch - as long as you are connected to wifi or have data, there should be no additional charge to text.
[iPhone & Non-iPhone Users]: Whatsapp is a great app that allows the sending of text messages and voice calls, as well as video calls, images and other media documents, and user location. As long as you haven't exceeded your data limit or you're connected to a free Wi-Fi network, your carrier shouldn't charge you extra for messaging over WhatsApp.